PRICES AND DELIVERY TIMES

All our prices include current VAT and packaging costs.
All indicated prices, including shipping prices, only apply at the time of order.

Delivery time: 10 business days.

SHIPPING AND RETURN

Currently, through the web, we ship to Peninsular Spain, the Balearic Islands and Portugal.

Shipping costs are € 6.05 VAT included.

If your purchase is over € 100 the shipping costs to your home are FREE. This cannot be combined with other promotions or discounts.

You can choose one of the following forms of payment: credit card, bank transfer or Pay Pal. For data transmission, we use the SSL (Secure Socket Layer) security standard.
 
If you pay by credit card, during the order process, you must indicate the card number, as well as the expiration date. The verification code on the back will also be required. For data transmission, the SSL (Secure Socket Layer) security standard is used. In this way, your data is protected at all times. This procedure is also used by banks for your security. Visa, MasterCard and American Express are accepted. Your account will be debited with the shipment of the order.
 
You can easily pay with your PayPal account, simply select PayPal as the payment method in the cart. You will be automatically redirected to the PayPal payment system. After ordering, you will automatically receive an email confirmation.
 
The return period is 15 days from receipt of the order. After which we will not accept the return.
 
The return costs are on account of the customer and will be subtracted from the amount to be returned:
 
€ 6.05 Peninsular Spain, Portugal and the Balearic Islands
 
The return costs for manufacturing defects or damage caused in shipping are FREE.
 
We only accept the return of collectibles with their original packaging. WE DO NOT ACCEPT returns of personalized items / whose seal has been broken or tampered with, except for manufacturing defects or damage caused in shipping.
 
Once the item is received and after we verify its good condition, we will proceed to refund the amount to your bank account within 7 days.
 
You can arrange the return of your order through our email and we will contact you to arrange the collection:
info@episnv.com
 
 The parties, within the framework of the following General Contracting Conditions, are

GENERAL CONTRACTING CONDITIONS

NEVALUZ VALENCIA S.L., Ronda Auguste and Louis Lumière, 39. Valencia Technology Park. 46980 Paterna (Valencia) Spain.

For the commercial relationship between NEVALUZ VALENCIA S.L., Ronda Auguste and Louis Lumière, 39. Parque Tecnológico de Valencia. 46980 Paterna (Valencia) Spain and the Client exclusively govern the following General Contracting Conditions in its current version at the time of ordering.
 
NEVALUZ VALENCIA S.L. does not recognize different conditions requested by the Client, except that NEVALUZ VALENCIA S.L. has expressly left written evidence of its validity.

After entering your personal data and placing the order, that is, "submit order" in the last step of the ordering process, the order of the products found in the basket will be binding. The confirmation of receipt of the order is sent by email to the customer immediately upon sending the order. This confirmation informs the client that his order has reached NEVALUZ VALENCIA S.L. Simultaneously NEVALUZ VALENCIA S.L. accepts the customer's order and the purchase contract is generated. With the confirmation, the client also receives all the relevant information about his order.
 
The Client will be able to select their payment method when ordering (by credit card, bank transfer and PayPal). Payment is considered made on the day on which NEVALUZ VALENCIA S.L. You can dispose of the amount. The costs of payment, specifically in cases of transfers from abroad, are the responsibility of the Client.
 
The delivery is formalized with the expedition to the delivery address indicated by the Client in the conditions indicated on the website. All deliveries are made with the restriction that NEVALUZ VALENCIA S.L. be in turn be supplied in a timely manner.
 
In the event that a product ordered by the Client is not available for reasons not attributable to NEVALUZ VALENCIA S.L., NEVALUZ VALENCIA S.L. You can choose to offer the Customer a product of similar price and quality or to terminate the contract. NEVALUZ VALENCIA S.L. It will immediately inform the Client of the fact, and in case of termination of the contract it will immediately refund the payments already made. NEVALUZ VALENCIA S.L. You have the right to make partial deliveries. Delays in delivery times will not grant the Customer the right to compensation for damages, except in the event that NEVALUZ VALENCIA S.L. be responsible for negligence or intent.
 
The Client may reserve the right to initiate other demands. In the event that there are reasons for the delay in delivery not attributable to NEVALUZ VALENCIA S.L. (force majeure, third party liability, etc.), the delivery period will be extended accordingly. The Client will be duly informed about this situation. In the event that the causes of the delay extend for more than four weeks after the conclusion of the contract, either party shall have the right to terminate the contract. In the event that the Client is not at the delivery address of the package at the time of delivery, and it is not withdrawn by the Client within 7 business days of the post office, or in the event that the Client refuses to receive the package, NEVALUZ VALENCIA SL You will have the right to cancel the order and terminate the contract. Shipments are made through SEUR and Correo Express, although NEVALUZ VALENCIA S.L. reserves the right to make them by any other transport agency.

The term of liability for defects is applied according to law:

a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
 
b) Are suitable for the uses to which products of the same type are ordinarily destined.
 
c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product (...). The product will not be considered defective when the quality delivered corresponds to the technical standards of digital photo development and manipulation. Color variations between photos and original image files cannot be technically avoided and do not constitute defects in the product. It will also not be considered a defect in the product when the quality decreases due to poor quality (for example, resolution) of the original image file.

Strict specifications of the merchandise to be delivered are not agreed. The above limitation of liability does not apply in the event that the cause of the damage is attributable to intent or negligence, or in the case of personal injury. Nor does it apply when the Client avails himself of claims regulated by legal provisions. In the event of a defect in the object purchased, the legal provisions apply. The transfer of the Client's rights is expressly excluded. Sight defects must be notified in writing immediately, or no later than 48 hours after receipt of the shipment. Late notification of such defects is excluded. While NEVALUZ VALENCIA S.L. negligently breaching a contractual obligation, the compensation obligation is limited to specific damages.
 
In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user. The seller is liable for any lack of conformity that manifests itself within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. In the event that the compensation has been made in the form of a substitute delivery, the Client will be obliged to return the merchandise delivered first to NEVALUZ VALENCIA S.L. within 30 days, with expenses paid by NEVALUZ VALENCIA S.L. The return of defective merchandise must be made in accordance with legal provisions. NEVALUZ VALENCIA S.L. reserves the right to assert compensation for damages according to legal provisions. The limitation period is twenty-four months, counted from the delivery.
 
The items ordered are the property of NEVALUZ VALENCIA S.L. until your full payment. Before the transfer of the property, the sale, lease, commitment, pledge, transformation, and any other disposition or remodeling are not allowed without the express authorization of NEVALUZ VALENCIA S.L.
 
The Client does not have the right to compensate with his own claims the payment claims of NEVALUZ VALENCIA S.L., unless the Client's claims are undisputed or firm according to law. The Client has no right to oppose retention rights to the payment claims of NEVALUZ VALENCIA S.L., even in cases of claims for defects or defects, unless they result from the contractual relationship itself.
 
The Online Consumption Conflict Resolution Platform of article 14 Regulation (EU) 524/2013 The European Commission provides an online conflict resolution platform (ODR) ready to see http://ec.europa.eu/consumers / odr /. To participate in a dispute settlement procedure before a consumer arbitration board they are not obliged and without will.
 
In the event that one or more provisions of these General Contract Conditions are not valid, this does not imply the invalidity of the contract as a whole. The invalid provision is replaced by the relevant legal provision. Whenever final consumers are contracted, jurisdiction will correspond to the judges and courts of the user's domicile. The courts are competent to settle any conflict resulting directly or indirectly from the contractual relationship. The same occurs when in the jurisdiction of the Client within the country there is no competent court, or a Client moves his domicile or place of habitual stay abroad after the contract is concluded, or his domicile or place of habitual stay is unknown at the time of filing the lawsuit. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

Spanish law governs the conclusion and conclusion of all contracts.